NURSYN

Help and Support

Answers to common questions about NURSYN. Can't find what you need? Contact us and a real person will help.

Install the app

How do I install NURSYN on my iPhone or iPad?
  1. Open studynursyn.com in Safari. (Safari is the most reliable way to add apps to the Home Screen on iPhone and iPad.)
  2. Tap the Share icon. It looks like a square with an arrow pointing up.
  3. Scroll down and tap Add to Home Screen.
  4. Tap Add. NURSYN now opens from your Home Screen like any other app.
How do I install it on an Android phone?
  1. Open studynursyn.com in Chrome.
  2. Tap Install when NURSYN offers it, or open the Chrome menu (three dots) and tap Install app or Add to Home screen.
  3. Confirm, and the NURSYN icon appears with your other apps.
Can I install it on my computer?

Yes. In Chrome or Edge, open studynursyn.com and click the install icon at the right end of the address bar, or open the browser menu and choose Install NURSYN. It opens in its own window.

Do I have to install it?

No. Everything works in your browser too. Installing just puts NURSYN one tap away and opens it full screen, without the browser bars.

How do I remove the app?

Remove it like any other app: press and hold the icon, then choose Remove or Uninstall. Your account is not deleted. Progress saved on that device may be erased.

Account and billing

Do I need an account?

Some games are free with no login, like Night Shift. Most games need a free account, and the full library comes with a paid plan. See the Pricing page for what each plan includes.

I forgot my password.

Tap Log in, then Forgot your password? and enter your email. We will send you a link to set a new one. Check your spam folder if it does not arrive in a few minutes.

How do free trials work?

Paid plans start with a 14-day free trial. A card is needed to start. If you don't cancel before the trial ends, your plan renews at the listed price. Full details are in our Terms.

How do I cancel or change my plan?

Log in, open My account, then tap Manage billing. You can cancel, switch plans, or update your card there. You keep access until the end of the period you paid for.

Does my progress follow me to another device?

Your account and plan work on every device you log in on. Game scores, streaks, and pathway progress are saved on the device you play on, so they don't move between devices yet.

How do I delete my account?

Email support@studynursyn.com from your account email with the subject "Delete my data." Our Privacy Policy explains the steps.

Offline use

Can I use NURSYN without internet?

You need a connection to log in and to load games. Once a game has loaded, a weak or dropped signal usually won't interrupt the round you're playing. If you open NURSYN with no connection at all, you'll see a friendly offline screen with a button to try again.

Will I lose my progress if I go offline?

No. Progress is saved on your device as you play, so it is still there when you reconnect. Clearing your browser data or removing the app can erase it.

A game looks broken or won't load.
  1. Check your connection, then pull down to refresh (or reload the page).
  2. Close the app fully and open it again.
  3. Still stuck? Email us with your device, browser, and the game name.

Contact

Email us any time. Tell us your device, your browser, and what happened, and we will get back to you.

support@studynursyn.com

For instructors and schools, ask about Educator accounts and institutional licensing at the same address.

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Created by Professor Foxx, RN, MSN